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Service issue affecting SORACOM Napter (Global Coverage)
Incident Report for SORACOM
(English follows Japanese)

日本時間 2023-06-28 17:54 頃から 18:54 頃まで、一部のグローバルカバレッジ(ランデブーポイント: 日本)の SORACOM Napter 接続が失敗する事象が発生しておりました。
The partial connectivity issue affecting SORACOM Napter (Global coverage, Rendezvous point: Japan), which began at 2023-06-28 08:54 UTC, has been resolved as of 2023-06-28 09:54 UTC.
The service is now operating normally. We sincerely apologize for any inconvenience caused during this time.
Posted Jun 28, 2023 - 20:10 JST
(English follows Japanese)

グローバルカバレッジ(ランデブーポイント: 日本)の SORACOM Napter 接続がご利用いただけない事象について、原因を特定し対処を実施いたしました。

We have confirmed a recovery trend so far, and are monitoring the service issue affecting SORACOM Napter (Global coverage, Rendezvous point: Japan) as it is restored and the service level returns to normal. We will update this page once we have confirmed full recovery.
Posted Jun 28, 2023 - 19:10 JST
(English follows Japanese)
現在、グローバルカバレッジの SORACOM Napter の一部接続において正常にご利用いただけない状況が発生しています。エンジニアチームが調査しています。

Our engineering team has observed an unusual increase in the number of SORACOM Napter (Global Coverage) that are unable to connect, and is currently investigating the issue.
Posted Jun 28, 2023 - 18:56 JST
This incident affected: Napter (plan01s (Rendezvous point: Germany), plan01s (Rendezvous point: United States), plan01s (Rendezvous point: Japan), plan01s (Rendezvous point: Australia), planX1 (Rendezvous point: Germany), planX1 (Rendezvous point: United States), planX1 (Rendezvous point: Japan), planP1 (Rendezvous point: United States), planP1 (Rendezvous point: Japan), planP1 (Rendezvous point: Australia), planX2 (Rendezvous point: Japan), planX3 (Rendezvous point: Germany)).