--- The issue affecting multi-byte characters sent to our Harvest Data service via partial VPGs (including PublicGate and PrivateGarden) which began on 2021-11-19 at 04:56 UTC has been resolved as of 2021-11-19 11:23 UTC. The service is now operating normally. We sincerely apologize for any inconvenience caused during this time. A detailed timeline follows.
- 2021-11-18 04:56 UTC: Incident began. - 2021-11-19 08:07 UTC: Began to investigate. - 2021-11-19 10:15 UTC: Identified root causes and started mitigation. - 2021-11-19 11:23 UTC: Recovered the incident and continued monitoring - 2021-11-19 12:20 UTC: Confirmed overall recovery.
Posted Nov 19, 2021 - 21:21 JST
Monitoring
(English follows Japanese)
SORACOM Harvest Data に送信された一部のデータにおいてマルチバイト文字を含むデータが文字化けを起こす事象について、原因の特定と対処が完了しました。 現在、通常どおりのサービスレベルに戻るまで経過を観察しています。完全な復旧が確認されたら改めてこちらのページでお知らせいたします。
Our engineers have identified the root cause of the issue affecting multi-byte characters sent to our Harvest Data service. A fix has been implemented and we are currently monitoring the recovery of the Harvest Data service. A new update will be issued once we have confirmed that the service has been fully restored.
Our engineering team has observed that some data sent to SORACOM Harvest Data is garbled. This includes multi-byte characters and has been occurring since 2021-11-18 04:56 UTC. Soracom Engineers are continuously operating the issue and will update the status as soon as the matter is resolved. We appreciate your comprehension on the matter.
Our engineering team has observed that some data sent to SORACOM Harvest Data is garbled. This includes multi-byte characters and has been occurring since 2021-11-18 04:56 UTC. Soracom Engineers are currently investigating the issue and will update the status as soon as the matter is resolved. We appreciate your comprehension on the matter.
Posted Nov 19, 2021 - 18:48 JST
Identified
(English follows Japanese)
日本時間 11/18 13:56 頃から SORACOM Harvest Data に送信された一部のデータにおいて日本語などのマルチバイト文字を含むデータが文字化けを起こす事象が発生しています。エンジニアチームが調査しています。
Our engineering team has observed some data including multi-byte character sent to SORACOM Harvest Data are garbled since 2021-11-18 04:56 UTC, and is continuously investigating the issue.
Posted Nov 19, 2021 - 18:34 JST
This incident affected: Harvest Data (plan01s (rendezvous point : Japan), planX1 (rendezvous point : Japan), planP1 (rendezvous point : Japan), planX2 (rendezvous point : Japan), plan-D, plan-K, plan-DU, plan-KM1).