--- The issue affecting multi-byte characters sent to our Harvest Data service which began on 2021-12-06 07:20 UTC has been resolved as of 2021-12-06 13:00 UTC. The service is now operating normally. We sincerely apologize for any inconvenience caused during this time. A detailed timeline follows.
- 2021-12-06 07:20 UTC: Incident began. - 2021-12-06 11:23 UTC: Began to investigate. - 2021-12-06 11:50 UTC: Identified root causes and started mitigation. - 2021-12-06 13:00 UTC: Recovered the incident and continued monitoring - 2021-12-06 14:00 UTC: Confirmed overall recovery.
Posted Dec 06, 2021 - 23:00 JST
(English follows Japanese) SORACOM Harvest Data に送信された一部のデータにおいてマルチバイト文字を含むデータが文字化けを起こす事象について、原因の特定と対処が完了しました。 現在、通常どおりのサービスレベルに戻るまで経過を観察しています。完全な復旧が確認されたら改めてこちらのページでお知らせいたします。
--- Our engineers have identified the root cause of the issue affecting multi-byte characters sent to our Harvest Data service. A fix has been implemented and we are currently monitoring the recovery of the Harvest Data service. A new update will be issued once we have confirmed that the service has been fully restored.
Posted Dec 06, 2021 - 22:05 JST
日本時間 12/6 16:20 頃から SORACOM Harvest Data に送信されたデータにおいて日本語などのマルチバイト文字を含むデータが文字化けを起こす事象が発生しています。エンジニアチームが対応しています。
Our engineering team has observed that data sent to SORACOM Harvest Data is garbled. This includes multi-byte characters and has been occurring since 2021-12-06 07:20 UTC. Soracom Engineers are operating the issue and will update the status as soon as the matter is resolved. We appreciate your comprehension on the matter.
Posted Dec 06, 2021 - 21:14 JST
This incident affected: Harvest Data (plan01s (rendezvous point : Germany), plan01s (rendezvous point : United States), plan01s (rendezvous point : Japan), planX1 (rendezvous point : Germany), planX1 (rendezvous point : United States), planX1 (rendezvous point : Japan), planP1 (rendezvous point : Germany), planP1 (rendezvous point : United States), planP1 (rendezvous point : Japan), planX2 (rendezvous point : Japan), plan-D, plan-K, plan-DU, plan-KM1).