The connectivity issue affecting SORACOM IoT SIM (plan-DU) which began on 2022-02-21 at 16:06 UTC has been resolved as of 2022-02-21 17:18 UTC. The service is now operating normally. We sincerely apologize for any inconvenience caused during this time. A detailed timeline follows below.
- 2022-02-21 16:06 UTC Incident began - 2022-02-21 16:21 UTC Began to investigate - 2022-02-21 17:18 UTC Confirmed recovery trend - 2022-02-21 18:18 UTC Recovered the incident and continued monitoring - 2022-02-21 19:18 UTC Confirmed overall recovery
We have confirmed a recovery trend so far, and are monitoring the communication issues affecting SORACOM IoT SIMs (plan-DU) as it is restored and the service level returns to normal. We will update this page once we have confirmed full recovery.
Our engineering team has observed an increase in the number of SORACOM IoT SIMs (plan-DU) that are unable to connect, and is currently investigating the issue.
Posted Feb 22, 2022 - 01:55 JST
This incident affected: Air for Cellular (plan-DU).