All Systems Operational
Air for Cellular Operational
plan01s (rendezvous point : Germany) Operational
plan01s (rendezvous point : United States) Operational
plan01s (rendezvous point : Japan) Operational
planX1 (rendezvous point : Germany) Operational
planX1 (rendezvous point : United States) Operational
planX1 (rendezvous point : Japan) Operational
planP1 (rendezvous point : Germany) Operational
planP1 (rendezvous point : United States) Operational
planP1 (rendezvous point : Japan) Operational
planX2 (rendezvous point : Japan) Operational
plan-D Operational
plan-K Operational
plan-DU Operational
plan-KM1 Operational
Air for Sigfox Operational
Global coverage Operational
Japan coverage Operational
Air for LoRaWAN Operational
SORACOM LoRa Spaces Operational
Owned Gateways Operational
Arc Operational
Global coverage (rendezvous point : Germany) Operational
Global coverage (rendezvous point : United States) Operational
Global coverage (rendezvous point : Japan) Operational
Japan coverage Operational
Beam Operational
plan01s (rendezvous point : Germany) Operational
plan01s (rendezvous point : United States) Operational
plan01s (rendezvous point : Japan) Operational
planX1 (rendezvous point : Germany) Operational
planX1 (rendezvous point : United States) Operational
planX1 (rendezvous point : Japan) Operational
planP1 (rendezvous point : Germany) Operational
planP1 (rendezvous point : United States) Operational
planP1 (rendezvous point : Japan) Operational
planX2 (rendezvous point : Japan) Operational
plan-D Operational
plan-K Operational
plan-DU Operational
plan-KM1 Operational
Canal Operational
Global coverage (rendezvous point : Germany) Operational
Global coverage (rendezvous point : United States) Operational
Global coverage (rendezvous point : Japan) Operational
Japan coverage Operational
Direct Operational
Global coverage (rendezvous point : Germany) Operational
Global coverage (rendezvous point : United States) Operational
Global coverage (rendezvous point : Japan) Operational
Japan coverage Operational
Door Operational
Global coverage (rendezvous point : Germany) Operational
Global coverage (rendezvous point : United States) Operational
Global coverage (rendezvous point : Japan) Operational
Japan coverage Operational
Endorse Operational
plan01s (rendezvous point : Germany) Operational
plan01s (rendezvous point : United States) Operational
plan01s (rendezvous point : Japan) Operational
planX1 (rendezvous point : Germany) Operational
planX1 (rendezvous point : United States) Operational
planX1 (rendezvous point : Japan) Operational
planP1 (rendezvous point : Germany) Operational
planP1 (rendezvous point : United States) Operational
planP1 (rendezvous point : Japan) Operational
planX2 (rendezvous point : Japan) Operational
plan-D Operational
plan-K Operational
plan-DU Operational
plan-KM1 Operational
Funk Operational
plan01s (rendezvous point : Germany) Operational
plan01s (rendezvous point : United States) Operational
plan01s (rendezvous point : Japan) Operational
planX1 (rendezvous point : Germany) Operational
planX1 (rendezvous point : United States) Operational
planX1 (rendezvous point : Japan) Operational
planP1 (rendezvous point : Germany) Operational
planP1 (rendezvous point : United States) Operational
planP1 (rendezvous point : Japan) Operational
planX2 (rendezvous point : Japan) Operational
plan-D Operational
plan-K Operational
plan-DU Operational
plan-KM1 Operational
Funnel Operational
plan01s (rendezvous point : Germany) Operational
plan01s (rendezvous point : United States) Operational
plan01s (rendezvous point : Japan) Operational
planX1 (rendezvous point : Germany) Operational
planX1 (rendezvous point : United States) Operational
planX1 (rendezvous point : Japan) Operational
planP1 (rendezvous point : Germany) Operational
planP1 (rendezvous point : United States) Operational
planP1 (rendezvous point : Japan) Operational
planX2 (rendezvous point : Japan) Operational
plan-D Operational
plan-K Operational
plan-DU Operational
plan-KM1 Operational
Gate Operational
Global coverage (rendezvous point : Germany) Operational
Global coverage (rendezvous point : United States) Operational
Global coverage (rendezvous point : Japan) Operational
Japan coverage Operational
Harvest Data Operational
plan01s (rendezvous point : Germany) Operational
plan01s (rendezvous point : United States) Operational
plan01s (rendezvous point : Japan) Operational
planX1 (rendezvous point : Germany) Operational
planX1 (rendezvous point : United States) Operational
planX1 (rendezvous point : Japan) Operational
planP1 (rendezvous point : Germany) Operational
planP1 (rendezvous point : United States) Operational
planP1 (rendezvous point : Japan) Operational
planX2 (rendezvous point : Japan) Operational
plan-D Operational
plan-K Operational
plan-DU Operational
plan-KM1 Operational
Harvest Files Operational
plan01s (rendezvous point : Germany) Operational
plan01s (rendezvous point : United States) Operational
plan01s (rendezvous point : Japan) Operational
planX1 (rendezvous point : Germany) Operational
planX1 (rendezvous point : United States) Operational
planX1 (rendezvous point : Japan) Operational
planP1 (rendezvous point : Germany) Operational
planP1 (rendezvous point : United States) Operational
planP1 (rendezvous point : Japan) Operational
planX2 (rendezvous point : Japan) Operational
plan-D Operational
plan-K Operational
plan-DU Operational
plan-KM1 Operational
Inventory Operational
plan01s (rendezvous point : Germany) Operational
plan01s (rendezvous point : United States) Operational
plan01s (rendezvous point : Japan) Operational
planX1 (rendezvous point : Germany) Operational
planX1 (rendezvous point : United States) Operational
planX1 (rendezvous point : Japan) Operational
planP1 (rendezvous point : Germany) Operational
planP1 (rendezvous point : United States) Operational
planX2 (rendezvous point : Japan) Operational
plan-D Operational
plan-K Operational
plan-DU Operational
plan-KM1 Operational
Junction Operational
Global coverage (rendezvous point : Germany) Operational
Global coverage (rendezvous point : United States) Operational
Global coverage (rendezvous point : Japan) Operational
Japan coverage Operational
Krypton Operational
plan01s (rendezvous point : Germany) Operational
plan01s (rendezvous point : United States) Operational
plan01s (rendezvous point : Japan) Operational
planX1 (rendezvous point : Germany) Operational
planX1 (rendezvous point : United States) Operational
planX1 (rendezvous point : Japan) Operational
planP1 (rendezvous point : Germany) Operational
planP1 (rendezvous point : United States) Operational
planP1 (rendezvous point : Japan) Operational
planX2 (rendezvous point : Japan) Operational
plan-D Operational
plan-K Operational
plan-DU Operational
plan-KM1 Operational
Lagoon Operational
Global coverage Operational
Japan coverage Operational
Lagoon Classic Operational
Global coverage Operational
Japan coverage Operational
Napter Operational
plan01s (rendezvous point : Germany) Operational
plan01s (rendezvous point : United States) Operational
plan01s (rendezvous point : Japan) Operational
planX1 (rendezvous point : Germany) Operational
planX1 (rendezvous point : United States) Operational
planX1 (rendezvous point : Japan) Operational
planP1 (rendezvous point : United States) Operational
planP1 (rendezvous point : Japan) Operational
planX2 (rendezvous point : Japan) Operational
plan-D Operational
plan-K Operational
plan-DU Operational
plan-KM1 Operational
Orbit Operational
plan01s (rendezvous point : Germany) Operational
plan01s (rendezvous point : United States) Operational
plan01s (rendezvous point : Japan) Operational
planX1 (rendezvous point : Germany) Operational
planX1 (rendezvous point : United States) Operational
planX1 (rendezvous point : Japan) Operational
planP1 (rendezvous point : Germany) Operational
planP1 (rendezvous point : United States) Operational
planP1 (rendezvous point : Japan) Operational
planX2 (rendezvous point : Japan) Operational
plan-D Operational
plan-K Operational
plan-DU Operational
plan-KM1 Operational
Peek Operational
Global coverage (rendezvous point : Germany) Operational
Global coverage (rendezvous point : United States) Operational
Global coverage (rendezvous point : Japan) Operational
Japan coverage Operational
Event Handler Operational
Global coverage Operational
Japan coverage Operational
API Operational
Global coverage Operational
Japan coverage Operational
User Console Operational
Global coverage Operational
Japan coverage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 25, 2021

No incidents reported today.

Oct 24, 2021

No incidents reported.

Oct 23, 2021

No incidents reported.

Oct 22, 2021

No incidents reported.

Oct 21, 2021

No incidents reported.

Oct 20, 2021

No incidents reported.

Oct 19, 2021
Resolved - English follows Japanese
日本時間 2021-10-19 12:30 頃から 15:15 頃の間、グローバルカバレッジの SORACOM Peek for SIM でパケットキャプチャファイルをダウンロードできない問題が起きていました。原因の対処とその経過観察が完了しており、現在は平常通りご利用いただけます。このたびはご迷惑をおかけし、誠に申し訳ございませんでした。
---
On 2021-10-19, between 03:30 and 06:15 UTC, our engineering team observed an issue affecting the download of packet capture files created by SORACOM Peek. This issue affected SIMs in global coverage only. The service has now recovered and is operating normally. We sincerely apologize for any inconvenience caused during this time.
Oct 19, 16:44 JST
Monitoring - English follows Japanese
グローバルカバレッジの SORACOM Peek for SIM でパケットキャプチャファイルをダウンロードできない問題について、原因の特定と対応が完了しました。現在、通常どおりのサービスレベルに戻るまで経過を観察しています。完全な復旧が確認されたら改めてこちらのページでお知らせいたします。
---
We have completed operations to address the root cause of issues affecting SORACOM Peek for SIM (global coverage). We are currently monitoring as the service is recovering, and will update this page once the service is fully restored.
Oct 19, 15:22 JST
Identified - English follows Japanese
現在、グローバルカバレッジの SORACOM Peek for SIM でパケットキャプチャファイルをダウンロードできない問題が発生しています。エンジニアチームが原因を特定し、対処しています。
---
Our engineering team has observed that customers cannot download packet capture files with SORACOM Peek for SIM in global coverage. We have identified the root cause and are implementing a fix.
Oct 19, 14:03 JST
Investigating - English follows Japanese
現在、グローバルカバレッジの SORACOM Peek for SIM でパケットキャプチャファイルをダウンロードできない問題が発生しています。エンジニアチームが調査しています。
---
Our engineering team has observed that customer cannot download packets capture file with SORACOM Peek for SIM in global coverage, and is currently investigating the issue.
Oct 19, 13:39 JST
Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021
Resolved - English follows Japanese

日本時間 2021-10-14 17:00 頃より 2021-10-15 22:00 頃まで特定地域向け IoT SIM (plan-D および plan-DU) および NTT ドコモ回線を利用する SORACOM IoT SIM (plan01s) がご利用しづらい事象が発生していました。事象の復旧と経過観察が完了しており、現在は平常通りご利用いただけます。
なお、接続できない状況が継続している場合はユーザーコンソールからのセッション削除や端末の再起動などによりセッションの再作成をお試しください。
このたびはご迷惑をおかけし、誠に申し訳ございませんでした。

---

The connectivity issue affecting SORACOM IoT SIMs (using NTT docomo in Japan), which began at 2021-10-14 08:00 UTC, has been resolved as of 2021-10-15 13:00 UTC.
If your device has been unavailable to connect to the cellular network, please try to reconnect by delete session from SORACOM User Console and/or reboot your devices.
The service is now operating normally. We sincerely apologize for any inconvenience caused during this time.
Oct 16, 00:13 JST
Update - English follows Japanese

特定地域向け IoT SIM (plan-D および plan-DU) および NTT ドコモ回線を利用する SORACOM IoT SIM (plan01s) がご利用しづらい事象について、引き続き通常通りのサービスレベルに戻るまで経過を観察しています。
なお、お使いのデバイスが回線種別を選択可能な場合は LTE 回線への接続をお試しください。
完全な復旧を確認でき次第、または 日本時間 2021-10-18 12:00 までを目途に、あらためてこのページでお知らせいたします。

---
We are continuously monitoring the communication issues affecting SORACOM IoT SIMs (using NTT docomo in Japan) as service is restored and the service level returns to normal. If your device has a choice of connectivity type, please try to connect via 4G/LTE, if possible.
We will update this page once we have confirmed full recovery, or before 2021-10-18 03:00 UTC.
Oct 15, 17:39 JST
Update - (タイムスタンプを修正のうえ再掲載します Repost with corrected timestamp)

English follows Japanese

特定地域向け IoT SIM (plan-D および plan-DU) および NTT ドコモ回線を利用する SORACOM IoT SIM (plan01s) がご利用しづらい事象について、引き続き通常通りのサービスレベルに戻るまで経過を観察しています。
なお、お使いのデバイスが回線種別を選択可能な場合は LTE 回線への接続をお試しください。
完全な復旧を確認でき次第、または 日本時間 2021-10-15 18:00 までを目途に、あらためてこのページでお知らせいたします。

---
We are continuously monitoring the communication issues affecting SORACOM IoT SIMs (using NTT docomo in Japan) as service is restored and the service level returns to normal. If your device has a choice of connectivity type, please try to connect via 4G/LTE, if possible.
We will update this page once we have confirmed full recovery, or before 2021-10-15 09:00 UTC.
Oct 15, 09:57 JST
Update - 特定地域向け IoT SIM (plan-D および plan-DU) および NTT ドコモ回線を利用する SORACOM IoT SIM (plan01s) がご利用しづらい事象について、引き続き通常通りのサービスレベルに戻るまで経過を観察しています。
なお、お使いのデバイスが回線種別を選択可能な場合は LTE 回線への接続をお試しください。
完全な復旧を確認でき次第、または 日本時間 2021-10-15 18:00 までを目途に、あらためてこのページでお知らせいたします。

---
We are continuously monitoring the communication issues affecting SORACOM IoT SIMs (using NTT docomo in Japan) as service is restored and the service level returns to normal. If your device has a choice of connectivity type, please try to connect via 4G/LTE, if possible.
We will update this page once we have confirmed full recovery, or before 2021-10-15 10:00 UTC.
Oct 15, 09:50 JST
Monitoring - English follows Japanese

特定地域向け IoT SIM (plan-D および plan-DU) および NTT ドコモ回線を利用する SORACOM IoT SIM (plan01s) がご利用しづらい事象について、現在までに回復傾向を確認しており、通常通りのサービスレベルに戻るまで経過を観察しています。完全な復旧を確認でき次第、または 日本時間 2021-10-15 10:00 までを目途に、あらためてこのページでお知らせいたします。

---

We have confirmed a recovery trend so far, and are monitoring the communication issues affecting SORACOM IoT SIMs (using NTT docomo in Japan) as it is restored and the service level returns to normal.
We will update this page once we have confirmed full recovery or before 2021-10-15 01:00 UTC.
Oct 14, 21:34 JST
Update - English follows Japanese

日本時間 2021-10-14 17:00 頃より発生した、特定地域向け IoT SIM (plan-D および plan-DU) および NTT ドコモ回線を利用する SORACOM IoT SIM (plan01s) がご利用しづらい事象について、引き続きエンジニアチームが対応しています。
なお、日本国内で SORACOM IoT SIM (plan01s) をご利用のお客様は接続先キャリアをソフトバンクモバイル(SoftBank)に切り替えて接続いただくことをご検討ください。
NTT ドコモの 通信状況のお知らせ (https://www.nttdocomo.co.jp/info/status/) もあわせてご確認ください。
事象に進展があり次第、または 日本時間 2021-10-15 10:00 までを目途に、あらためてこのページでお知らせいたします。
---
Our engineering team observed an increase in the number of SORACOM IoT SIMs (using NTT docomo in Japan) that are unable to connect since about 2021-10-14 08:00 UTC. We are continuing to observe the issue.
If you are using SORACOM IoT SIM (plan01s) in Japan, you can try to connect to SoftBank Mobile.
See also the Connectivity Status (https://www.nttdocomo.co.jp/info/status/) page on the NTT docomo website(Japanese).
We will update this page once there is any progress or before 2021-10-15 01:00 UTC.
Oct 14, 20:19 JST
Update - English follows Japanese

特定地域向け IoT SIM (plan-D および plan-DU) および NTT ドコモ回線を利用する SORACOM IoT SIM (plan01s) がご利用しづらい事象について、引き続きエンジニアチームが対応しています。
なお、日本国内で SORACOM IoT SIM (plan01s) をご利用のお客様は接続先キャリアをソフトバンクモバイル(SoftBank)に切り替えて接続いただくことをご検討ください。
NTT ドコモの [通信状況のお知らせ](https://www.nttdocomo.co.jp/info/status/) もあわせてご確認ください。
---

Our engineering team observed an increase in the number of SORACOM IoT SIMs (using NTT docomo in Japan) that are unable to connect. We are continuing to observe the issue.
If you are using SORACOM IoT SIM (plan01s) in Japan, you can try to connect to SoftBank Mobile.
See also the [Connectivity Status](https://www.nttdocomo.co.jp/info/status/) page on the NTT docomo website(Japanese).
Oct 14, 19:10 JST
Identified - English follows Japanese

特定地域向け IoT SIM (plan-D および plan-DU) および NTT ドコモ回線を利用する SORACOM IoT SIM (plan01s) がご利用しづらい事象について、事象の起因となる箇所を特定しました。引き続きエンジニアチームが対応しています。
---

Our engineering team observed an increase in the number of SORACOM IoT SIMs (using NTT docomo in Japan) that are unable to connect. We have identified the root cause and are continuing to observe the issue.
Oct 14, 18:16 JST
Investigating - English follows Japanese
NTT ドコモ回線を利用する SORACOM IoT SIM および 特定地域向け IoT SIM (plan-D および plan-DU) にて、現在繋がりにくい状況となっています。エンジニアチームが調査しています。
---
Our engineering team has observed an increase in the number of SORACOM IoT SIMs (using NTT docomo) that are unable to connect, and is currently investigating the issue.
Oct 14, 17:35 JST
Oct 15, 2021
Oct 14, 2021
Resolved - 日本時間 2021-10-13 15:30 から 2021-10-14 13:45 まで、KDDI 提供の「SORACOM Air for セルラー plan-K」および「KDDI IoT 世界基盤」をご利用のお客様において SORACOM ユーザーコンソールが正常にご利用いただけない事象が発生していました。
エンジニアチームが調査・対処を実施し、現在は平常通りご利用いただけます。このたびはご迷惑をおかけし、誠に申し訳ございませんでした。

From 2021-10-13 06:30 UTC to 2021-10-14 04:45 UTC, it was not possible to use for SORACOM user console. This issue was affected  SORACOM Air for Cellular plan-K (provided from KDDI) users and KDDI IoT Global Platform users.
The issue has been resolved and the service is now operating normally. We apologize for any inconvenience caused during this time.
Oct 14, 15:55 JST
Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.