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coverage","created_at":"2020-04-27T17:04:55.233+09:00","updated_at":"2022-09-17T08:38:08.907+09:00","position":3,"description":null,"showcase":false,"start_date":null,"id":"hvm44njsbz4r","group_id":"7swl1t3nr0vq","page_id":"mqss1nv3p7kn","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Virtual Private Gateway","created_at":"2021-12-20T16:39:39.813+09:00","updated_at":"2021-12-20T16:39:39.813+09:00","position":27,"description":null,"showcase":false,"start_date":null,"id":"jwtly7r77s9y","group_id":null,"page_id":"mqss1nv3p7kn","group":true,"only_show_if_degraded":false,"components":["2l6zqsswvdmh","ztpl8c9wy7q7"]},{"status":"operational","name":"Global coverage","created_at":"2021-12-20T16:39:40.553+09:00","updated_at":"2021-12-20T16:39:40.553+09:00","position":2,"description":null,"showcase":false,"start_date":"2021-12-20T00:00:00.000+09:00","id":"2l6zqsswvdmh","group_id":"jwtly7r77s9y","page_id":"mqss1nv3p7kn","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Japan coverage","created_at":"2021-12-20T16:39:41.323+09:00","updated_at":"2021-12-20T16:39:41.323+09:00","position":3,"description":null,"showcase":false,"start_date":"2021-12-20T00:00:00.000+09:00","id":"ztpl8c9wy7q7","group_id":"jwtly7r77s9y","page_id":"mqss1nv3p7kn","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Soracom Cloud Camera Services","created_at":"2022-05-18T14:32:15.147+09:00","updated_at":"2022-06-21T16:09:58.656+09:00","position":28,"description":null,"showcase":false,"start_date":null,"id":"nfch4t327k63","group_id":null,"page_id":"mqss1nv3p7kn","group":true,"only_show_if_degraded":false,"components":["v5pkdpp56g66"]},{"status":"operational","name":"Japan coverage","created_at":"2022-05-18T14:32:15.803+09:00","updated_at":"2023-03-29T16:00:56.476+09:00","position":2,"description":null,"showcase":false,"start_date":"2022-05-18T00:00:00.000+09:00","id":"v5pkdpp56g66","group_id":"nfch4t327k63","page_id":"mqss1nv3p7kn","group":false,"only_show_if_degraded":false}],"months":[{"name":"March","year":2023,"starts_on":3,"days":31,"incidents":[{"code":"qy5ch36x5tsp","name":"Service Issue Affecting Soracom Cloud Camera Services","message":"(English follows Japanese) 日本時間 2023-03-29 14:19 頃から 2023-03-29 15:47 頃まで、Soracom Cloud Camera Services において以下の問題が発生していました。 - [ATOM アプリ] クラウド録画が再生できない - [ATOM アプリ] 常時録画ライセンスの割り当て・解除ができない - [SORACOM ユーザーコンソール / ソラカメ API] 動画・静止画がエクスポートできない、ストリーミングの取得ができない - [SORACOM ユーザーコンソール] 画像の一覧表示ができないなお、上記の問題発生中も録画処理は正常に実行され、録画データの欠損は確認されていません。問題への対応とその経過観察が完了しており、現在は平常通りご利用いただけます。このたびはご迷惑をおかけし、誠に申し訳ございませんでした。 -- Between 2023-03-29 05:19 (UTC) and 2023-03-29 06:47 (UTC), we observed the following issues with Soracom Cloud Camera Services. - [ATOM App] The cloud recordings could not be played back - [ATOM App] Unable to assign/de-assign always-on recording license - [SORACOM User Console / SoraCam API] Video and images cannot be exported, unable to fetch streaming - [SORACOM User Console] Unable to view a list of images taken. The recording process continued to run normally during the above problem and no loss of recorded data has been confirmed. The service has now recovered and is operating normally. We apologize for any inconvenience caused during this time.","impact":"major","timestamp":"Mar 29, 15:29 - 17:08 JST"},{"code":"59cbsplv7448","name":"Connectivity issue affecting planP1","message":"(English follows Japanese) 日本時間 2023-03-15 18:03 頃から 19:52 頃まで、SORACOM IoT SIM (planP1) において一部の国で繋がりにくい事象が発生しておりました。事象の復旧と経過観察が完了しており、現在は平常通りご利用いただけます。なお、接続できない状況が継続している場合は端末の再起動などによりセッションの再作成をお試しください。このたびはご迷惑をおかけし、誠に申し訳ありませんでした。 --- The connectivity issue affecting SORACOM IoT SIMs (planP1) in several countries, which began at 2023-03-15 09:03 UTC, has been resolved as of 2023-03-15 10:52 UTC. The service is now operating normally. If you are still experiencing connectivity issues please restart your device. Should the issue persist, kindly open a support ticket. We sincerely apologize for any inconvenience caused during this time.","impact":"major","timestamp":"Mar 15, 18:56 - 22:49 JST"},{"code":"31fv3d4tfkgh","name":"[Scheduled] [Maintenance] Soracom Cloud Camera Services","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 11, 02:00 JST"},{"code":"1chpqx4gs1js","name":"Connectivity Issue for SORACOM IoT SIM (planX3)","message":"(English follows Japanese) 日本時間 2023-03-08 15:53 頃から 16:06 頃の間、一部の SORACOM IoT SIM (planX3) にて接続しづらい事象が発生しておりました。原因の対処とその経過観察が完了しており、現在は平常通りご利用いただけます。このたびはご迷惑をおかけし、誠に申し訳ございませんでした。 --- The communication issue that affected Soracom IoT SIM (planX3) beginning on 2023-03-08 06:53 UTC has been resolved as of 2023-03-08 07:06 UTC. The service is now operating normally. We sincerely apologize for any inconvenience caused during this time.","impact":"critical","timestamp":"Mar 8, 16:07 - 17:52 JST"}]},{"name":"February","year":2023,"starts_on":3,"days":28,"incidents":[{"code":"h53f09xr7y39","name":"Connectivity issue affecting SORACOM IoT SIM (planX1)","message":"(English follows Japanese) 日本時間 2023-02-16 23:03 頃から 23:39 頃の間、一部の SORACOM IoT SIM (planX1) にて接続しづらい事象が発生しておりました。原因の対処とその経過観察が完了しており、現在は平常通りご利用いただけます。このたびはご迷惑をおかけし、誠に申し訳ございませんでした。 --- The communication issue that affected Soracom IoT SIM (planX1) beginning on 2023-02-16 14:15 UTC has been resolved as of 2023-02-16 14:39 UTC. The service is now operating normally. We sincerely apologize for any inconvenience caused during this time.","impact":"major","timestamp":"Feb 16, 23:25 - Feb 17, 00:45 JST"},{"code":"q2f1xsxw540q","name":"Service Issue Affecting Soracom Cloud Camera Services","message":"(English follows Japanese) 日本時間 2023-02-05 11:18 から 2023-02-05 13:22 まで、Soracom Cloud Camera Services において以下の問題が発生していました。 - ATOM アプリ (iOS): 起動しない - ATOM アプリ (Android): クラウド録画の視聴やライセンス割り当てができない - SoraCam API (https://users.soracom.io/ja-jp/tools/api/reference/#/SoraCam): 利用できない - ソラカメ対応カメラ: イベント検知に失敗する。一部において、クラウド録画に失敗する問題への対応とその経過観察が完了しており、現在は平常通りご利用いただけます。このたびはご迷惑をおかけし、誠に申し訳ございませんでした。 -- Between 2023-02-05 02:18 (UTC) and 2023-02-05 04:22 (UTC), we observed the following issues with Soracom Cloud Camera Services. - ATOM App (iOS): Unable to launch - ATOM App (Android): Unable to view cloud recordings or assign licenses - SoraCam API (https://developers.soracom.io/en/api/#!/SoraCam): Not available - Cameras for Soracom Cloud Camera Service: Event detection was not working. Cloud recording was partially not working. The service has now recovered and is operating normally. We apologize for any inconvenience caused during this time.","impact":"critical","timestamp":"Feb 5, 12:40 - 14:49 JST"}]},{"name":"January","year":2023,"starts_on":0,"days":31,"incidents":[{"code":"br45js3fgl2y","name":"Connectivity issue affecting SORACOM Air for Sigfox","message":"(English follows Japanese) 日本時間 2023-01-30 23:13 頃から同 23:35 頃まで、SORACOM Air for Sigfox の通信に失敗する事象が発生していました。事象の復旧と経過観察が完了しており、現在は平常通りご利用いただけます。このたびはご迷惑をおかけし、誠に申し訳ございませんでした。 --- The communications issue affecting SORACOM Air for Sigfox, which began at 2023-01-30 14:13 UTC, has been resolved as of 2023-01-30 14:35 UTC. The service is now operating normally. We sincerely apologize for any inconvenience caused during this time.","impact":"critical","timestamp":"Jan 30, 23:33 - Jan 31, 00:59 JST"},{"code":"39xmyrq11y49","name":"Service issue affecting SORACOM Napter","message":"(English follows Japanese) 日本時間 2023-01-12 21:00 頃から 21:48 頃まで、TLS オプションを有効化していない SORACOM Napter 接続が失敗する事象が発生しておりました。現在までに事象の復旧とその経過観察が完了しており、現在は平常通りご利用いただけます。このたびはご迷惑をおかけし、誠に申し訳ございませんでした。 --- The Non-TLS connectivity issue affecting SORACOM Napter (Japan coverage), which began at 2023-01-12 12:00 UTC, has been resolved as of 2023-01-12 12:48 UTC. The service is now operating normally. We sincerely apologize for any inconvenience caused during this time.","impact":"major","timestamp":"Jan 12, 22:02 - 23:11 JST"}]}],"show_component_filter":true,"show_uptime_calendar":true,"component_filter":null,"start_time":"2023-01-01T00:00:00+09:00","end_time":"2023-03-31T23:59:59+09:00"}

Incident History