There was an issue with SORACOM Harvest Files (Japan Coverage) in which newly uploaded files could not be listed or downloaded. The service is now operating normally. We sincerely apologize for any inconvenience caused during this time. A detailed timeline (UTC) follows: - 2021-06-09 04:06 Incident occurred. - 2021-06-10 01:23 Issue resolved. Subsequently uploaded files were able to be listed and downloaded. - 2021-06-10 01:23 Recovery of affected files began. - 2021-06-10 05:49 Recovery confirmed. Monitoring began.
Posted Jun 10, 2021 - 15:51 JST
(English follows after Japanese) SORACOM Harvest Files (日本カバレッジ) で新規にアップロードされたファイルが表示できない状況について、対応が完了しました。 現在、通常どおりのサービスレベルに戻るまで経過を観察しています。完全な復旧が確認されたら改めてこちらのページでお知らせいたします。 --- We have completed operations to address the root cause of file upload issues affecting Soracom Harvest Files (Japan coverage). We are currently monitoring as the service is recovering, and will update this page once the service is fully restored.
Posted Jun 10, 2021 - 14:54 JST
(English follows after Japanese) SORACOM Harvest Files (日本カバレッジ) で日本時間 2021-06-09 13:00 頃から 2021-06-10 10:23 までにアップロードされたファイルが表示できない状況について、引き続き対応しています。 進捗あり次第こちらのページでお知らせいたします。 ご迷惑をおかけして申し訳ございません。 --- We are continuing to work on upload issues for Soracom Harvest Files (Japan coverage), for files uploaded between 2021-06-09 04:00 and 2021-06-10 01:23 UTC. We will post an announcement on this page as soon as this work is completed, and apologize for any inconvenience this may cause.
We have identified the root cause of Soracom Harvest Files (Japan coverage) file upload issues. Files uploaded after 2021-06-10 01:23 UTC will be handled normally, but we are still working on the files uploaded between around 2021-06-09 04:00 - 2021-06-10 01:23 UTC. We will post an announcement on this page as soon as it is completed.
Posted Jun 10, 2021 - 11:21 JST
Show Uploaded File Issue for SORACOM Harvest Files on JP Coverage Body: English follows Japanese SORACOM Harvest Files (日本カバレッジ) にて、新規にアップロードされたファイルが表示できない状況となっています。エンジニアチームが調査しています。 --- Our engineering team has observed an increase in the number of uploaded SORACOM Harvest Files (Japan coverage) that cannot be displayed, and is currently investigating the issue.
Posted Jun 10, 2021 - 10:30 JST
This incident affected: Harvest Files (plan-D, plan-K, plan-DU, plan-KM1).