Our engineering team observed an elevated rate of connection and communication errors for Soracom IoT SIMs and Soracom IoT SIMs for Japan during the following time periods:
- From 2021-07-12 08:14 to 2021-07-12 08:17 (UTC) - From 2021-07-12 08:38 to 2021-07-12 08:39 (UTC)
The affected subscriptions are as follows:
- Soracom IoT SIMs (plan01s, planP1, planX1, planX2) connecting to the Japan rendezvous point (other rendezvous points not affected) - Soracom IoT SIM for Japan (plan-D, plan-DU, plan-K, plan-KM1)
All services have now resumed normal operation. We sincerely apologize for any inconvenience caused during this time.
Posted Jul 13, 2021 - 12:59 JST
This incident affected: Air for Cellular (plan01s (rendezvous point : Japan), planX1 (rendezvous point : Japan), planP1 (rendezvous point : Japan), planX2 (rendezvous point : Japan), plan-D, plan-K, plan-DU, plan-KM1).