Communication issue for Soracom IoT SIM / Soracom IoT SIM for Japan
Incident Report for SORACOM
English follows after Japanese

以下の 2 つの時間帯において、IoT SIM および特定地域向け IoT SIM が一部接続・通信しづらい状況になっていました。

- 2021-07-12 17:14 - 2021-07-12 17:17 (日本時間)
- 2021-07-12 17:38 - 2021-07-12 17:39 (日本時間)


‐ IoT SIM (plan01s, planP1, planX1, planX2) のうちランデブーポイント (東京) を利用したもの
- 特定地域向け IoT SIM (plan-D, plan-K, plan-DU, plan-KM1)



Our engineering team observed an elevated rate of connection and communication errors for Soracom IoT SIMs and Soracom IoT SIMs for Japan during the following time periods:

- From 2021-07-12 08:14 to 2021-07-12 08:17 (UTC)
- From 2021-07-12 08:38 to 2021-07-12 08:39 (UTC)

The affected subscriptions are as follows:

- Soracom IoT SIMs (plan01s, planP1, planX1, planX2) connecting to the Japan rendezvous point (other rendezvous points not affected)
- Soracom IoT SIM for Japan (plan-D, plan-DU, plan-K, plan-KM1)

All services have now resumed normal operation. We sincerely apologize for any inconvenience caused during this time.
Posted Jul 13, 2021 - 12:59 JST
This incident affected: Air for Cellular (plan01s (rendezvous point : Japan), planX1 (rendezvous point : Japan), planP1 (rendezvous point : Japan), planX2 (rendezvous point : Japan), plan-D, plan-K, plan-DU, plan-KM1).