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Service issue affecting SORACOM Napter
Incident Report for SORACOM
(English follows Japanese)

日本時間 2023-01-12 21:00 頃から 21:48 頃まで、TLS オプションを有効化していない SORACOM Napter 接続が失敗する事象が発生しておりました。
The Non-TLS connectivity issue affecting SORACOM Napter (Japan coverage), which began at 2023-01-12 12:00 UTC, has been resolved as of 2023-01-12 12:48 UTC.
The service is now operating normally. We sincerely apologize for any inconvenience caused during this time.
Posted Jan 12, 2023 - 23:11 JST
(English follows Japanese)

日本カバレッジの SORACOM Napter 接続がご利用いただけない事象について、原因を特定し対処を実施いたしました。

We have confirmed a recovery trend so far, and are monitoring the service issue affecting SORACOM Napter (Japan coverage) as it is restored and the service level returns to normal. We will update this page once we have confirmed full recovery.
Posted Jan 12, 2023 - 22:12 JST
(English follows Japanese)
現在、日本カバレッジの SORACOM Napter の一部接続において正常にご利用いただけない状況が発生しています。エンジニアチームが調査しています。

Our engineering team has observed an unusual increase in the number of SORACOM Napter that are unable to connect, and is currently investigating the issue.
Posted Jan 12, 2023 - 22:02 JST
This incident affected: Napter (plan01s (Rendezvous point: Japan), planX1 (Rendezvous point: Japan), planP1 (Rendezvous point: Japan), planX2 (Rendezvous point: Japan), plan-D, plan-K, plan-K2, plan-DU, plan-KM1).