The connectivity issue affecting SORACOM IoT SIMs (planX3), which began at 2022-11-03 22:30 UTC, has been resolved as of 2022-11-04 01:40 UTC. The service is now operating normally. If your device has been unable to connect to the cellular network, please try to reconnect, which can be done by deleting the session from the SORACOM User Console and/or rebooting your devices. We sincerely apologize for any inconvenience caused during this time.
--- Our engineers have implemented a fix for the communication issue with SORACOM IoT SIMs (planX3), and are monitoring the status as service is restored and the service level returns to normal. If your device has been unable to connect to the cellular network, please try to reconnect, which can be done by deleting the session from the SORACOM User Console and/or rebooting your devices. We will update this page once we have confirmed full recovery.
--- Our engineering team has observed an unusually high rate of data communication errors, affecting almost all SORACOM IoT SIMs (planX3). The situation presently makes it difficult to use the affected planX3 SIMs. We are investigating the issue.
Posted Nov 04, 2022 - 10:23 JST
Identified
(English follows Japanese)
SORACOM IoT SIM (planX3) にて、現在繋がりにくい状況となっています。エンジニアチームが調査しています。 --- Our engineering team has observed an unusual increase in the number of SORACOM IoT SIMs (planX3) that are unable to connect, and is currently investigating the issue.
Posted Nov 04, 2022 - 09:42 JST
This incident affected: Air for Cellular (planX3 (Rendezvous point: Germany)).