The service issue that affected SORACOM Inventory beginning on 2021-09-01 22:30 has been resolved as of 2021-09-02 07:04 (UTC). The service is now operating normally. However, if your SORACOM Inventory devices remain offline, please restart the SORACOM Inventory Agent process, and then perform the Register process again. We sincerely apologize for any inconvenience during this time.
Detailed timeline (UTC) is below: - 2021-09-01 22:30 Incident began - 2021-09-02 04:06 Checking each SORACOM services after recovery from previous incident afftecting SORACOM Air for cellular - 2021-09-02 05:35 Recognized this incident had a different root cause than the previous incident, and began investigation - 2021-09-02 07:02 Found root cause, began mitigation - 2021-09-02 07:04 Mitigation completed, began observation - 2021-09-02 08:04 Recovered
Our engineering team detected an issue that affected SORACOM Inventory between 2021-09-01 22:30 and 2021-09-02 07:04 (UTC). We have implemented a fix, and are currently monitoring the status as the service is recovering. However, if your SORACOM Inventory devices remain offline, please restart the SORACOM Inventory Agent process, and then perform the Register process again. We will update this page once the service is fully restored.